By Charlotte GAUCHON
25 March 2025
How do you navigate the jungle of bank charges? What protection is there for vulnerable customers? Under pressure from regulators and consumer associations, the French banking industry has developed a vast body of rules of good conduct. These professional standards, which are often ignored by the general public, nevertheless constitute an essential protective framework to ensure that customers are protected when dealing with their bank. 1. Transparency and public information One of the main thrusts of the changes in professional ethics is to improve transparency and the information provided to individual customers. Harmonisation of banking terms Banking jargon can seem impenetrable. To remedy this opaqueness, the banks have adopted a base for harmonising common banking terms. In concrete terms, a list of frequent transactions has been drawn up with standardised definitions, validated by the Comité Consultatif du Secteur Financier (CCSF). This approach was reinforced by the decree of 5 September 2018, which...
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