By Yasmine EDDAM
4 May 2025
Experiencing an inconvenience when travelling by air, whether it's a long delay, lost or damaged baggage, or even more serious damage, is often a frustrating experience. Knowing how to react and defend your rights against an airline can seem complex. As well as knowing your fundamental rights as a passenger or shipper, the success of any action depends on scrupulous compliance with precise procedural rules, particularly in terms of time limits and choice of court. Ignoring these aspects can destroy your chances of obtaining compensation, even if your loss is proven. This article details the steps and precautions you need to take to take effective action against an air carrier. The importance of complaint and protest deadlines Before even considering legal action, the first step, which is often compulsory, is to formally notify the airline of the problem encountered. This notification, known as a "protest", must...
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