By Yasmine EDDAM
17 April 2025
A stay in a hotel is generally a positive experience, but incidents can happen: an unfortunate fall down the stairs, the theft of valuables from a room or a vehicle from the car park... When such events occur, the question of the hotelier's liability immediately arises. Who should bear the financial consequences of the damage suffered by the guest? French law provides a precise framework for this liability, but with distinct and sometimes complex regimes, whether for personal injury or damage to property. Understanding these rules is essential both for customers wishing to assert their rights and for operators seeking to control their risks. The safety of the traveller When a guest suffers physical injury on the hotel premises (an injury following a fall, food poisoning linked to the hotel restaurant, etc.), the hotel's liability...
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