Conflicts of interest

  • Bank change wall signage
  • Bank-client conflict of interest: identifying and managing the risks

    By Raphaël MORENON
    8 May 2025
    The relationship between a bank and its customer is based on the fundamental principles of loyalty and trust. However, the very nature of banking activities, which are multiple and sometimes divergent, can lead to situations where the bank's interests conflict with those of its customer. If these conflicts of interest are not properly identified and managed, they can have damaging consequences for the customer and render the banker liable. It is therefore essential to understand this phenomenon, to recognise its manifestations and to be aware of the existing mechanisms for prevention and recourse. What is a conflict of interest in a banking relationship? A conflict of interest arises when a banking institution finds itself torn between several conflicting obligations or interests, potentially preventing it from acting in its customer's best interests. This situation may arise from the structure of the bank itself or from the different functions it performs. Legal definition...
en_GBEN